Privacy Policy

At Pizza Factory, we are deeply committed to protecting the privacy and personal information of every individual who visits our website, places an order, or interacts with our services. This Privacy Policy explains in detail what information we collect, how we use it, with whom we share it, and what rights you have regarding your personal data. By using our website at factorypizza.rest or engaging with our services in any way, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We operate in compliance with applicable United States federal and state privacy laws, including the Federal Trade Commission Act (FTC Act), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other relevant consumer protection regulations. If you are a California resident, please pay particular attention to Section 10 of this policy, which outlines your specific rights under California law.

Please read this Privacy Policy carefully before using our website or providing any personal information to us. If you have questions or concerns at any point, you are welcome to contact us using the details provided at the end of this document.

1. Who We Are

Pizza Factory is a food service business operating in the United States. We provide pizza and related food products to our customers through our physical location and online ordering platform. For the purposes of this Privacy Policy, Pizza Factory acts as the data controller responsible for your personal information.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we may collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you place an order, create an account, sign up for our newsletter, participate in a promotion, or contact us directly, we may collect personal identification information such as:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, zip code)
• Username and password (for registered accounts)
• Payment information (credit/debit card details, processed securely through third-party payment processors — we do not store full card numbers)
• Date of birth (where required to verify age or for promotional purposes)
• Dietary preferences or food allergy information you voluntarily provide

2.2 Order and Transaction Data

When you place an order with us, we collect information related to that transaction, including:

• Items ordered, quantities, and special instructions
• Order date, time, and total value
• Delivery or pickup preferences
• Order history and frequency of purchases
• Loyalty program participation and reward point balances (if applicable)

2.3 Usage and Technical Data

When you access and browse our website at factorypizza.rest, we automatically collect certain technical and usage data, including:

• IP address and general geographic location derived from it
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Referring URL (the page from which you arrived at our site)
• Pages viewed, time spent on each page, and navigation patterns
• Date and time of your visit
• Links clicked and features used
• Search queries entered on our website
• Error logs and performance data

2.4 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your browsing behavior on our website. This includes session identifiers, preference settings, and analytics identifiers. Please refer to Section 8 of this policy for more detailed information about our cookie practices.

2.5 Communications Data

If you contact us via email, phone, or through any contact form on our website, we collect the content of those communications, including your name, contact details, and the substance of your inquiry or feedback. We may also retain records of customer service interactions.

2.6 Marketing and Preference Data

We collect information about your marketing preferences, including whether you have opted in or out of receiving promotional communications from us, and your engagement with our marketing emails (such as whether you opened an email or clicked a link).

2.7 Information from Third Parties

We may receive information about you from third-party sources, such as food delivery platforms, social media platforms (if you interact with our social media pages), advertising partners, and analytics providers. We combine this information with data we already hold about you in accordance with this policy.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, all aimed at delivering a high-quality experience to our customers and operating our business effectively. Specifically, we use your information for the following purposes:

3.1 Processing Orders and Providing Services

• To process and fulfill your food orders, whether placed online or by phone
• To handle payment processing and send order confirmations and receipts
• To coordinate delivery or pickup arrangements
• To manage your account and provide access to your order history
• To respond to special dietary or allergy requests

3.2 Customer Support and Communications

• To respond to your inquiries, complaints, or feedback
• To notify you of changes to your order, our menu, or our services
• To send service-related messages, such as order status updates and delivery confirmations
• To resolve disputes or investigate reports of misuse

3.3 Marketing and Promotions

• To send you promotional emails, newsletters, special offers, or discount codes, where you have opted in to receive such communications
• To personalize our marketing content based on your order history and preferences
• To administer contests, surveys, loyalty programs, or other promotional activities
• To display targeted advertisements on third-party platforms (with your consent where required)

3.4 Analytics and Business Improvement

• To analyze usage patterns and trends on our website to improve user experience
• To understand customer preferences and tailor our menu offerings accordingly
• To perform internal reporting and business analytics
• To test and develop new features, products, and services

3.5 Legal Compliance and Safety

• To comply with applicable federal and state laws and regulations
• To detect, prevent, and investigate fraudulent activity, unauthorized access, or other illegal conduct
• To enforce our Terms of Service and other agreements
• To respond to lawful requests from law enforcement or regulatory authorities
• To protect the rights, property, and safety of Pizza Factory, our customers, and the public

4. Sharing Your Information with Third Parties

Pizza Factory does not sell your personal information to third parties for their own marketing purposes. However, we do share your information with certain trusted third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who perform functions on our behalf. These providers are given access to your personal information only as necessary to perform their services and are contractually required to maintain the confidentiality and security of your data. Such service providers include:

• Payment processors (e.g., Stripe, Square, PayPal) who securely handle credit and debit card transactions
• Delivery and logistics partners who fulfill orders placed through third-party delivery platforms
• Email marketing platforms (e.g., Mailchimp, Klaviyo) used to send newsletters and promotional communications
• Website analytics providers (e.g., Google Analytics) that help us understand how visitors use our website
• Cloud hosting and IT infrastructure providers who store and process data on our behalf
• Customer relationship management (CRM) software providers
• Advertising and retargeting platforms (e.g., Google Ads, Meta/Facebook Ads) used for online marketing campaigns

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we are required to do so by law or if we believe in good faith that such disclosure is necessary to: (a) comply with a legal obligation or lawful request from a government or regulatory authority; (b) protect and defend the rights or property of Pizza Factory; (c) prevent or investigate possible wrongdoing in connection with our services; or (d) protect the personal safety of users of our services or the public.

4.3 Business Transfers

In the event that Pizza Factory undergoes a merger, acquisition, sale of assets, restructuring, or other business transaction, your personal information may be transferred to the acquiring entity as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.4 Aggregated or De-identified Data

We may share aggregated, anonymized, or de-identified data with third parties for business, research, or marketing purposes. Such data does not identify any individual and cannot reasonably be used to re-identify a specific person.

5. Data Security

The security of your personal information is a top priority for Pizza Factory. We implement a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption to protect data transmitted between your browser and our website
• Secure payment processing through PCI-DSS compliant third-party payment processors — we do not store full credit card numbers on our servers
• Access controls ensuring that only authorized personnel can access personal information, and only on a need-to-know basis
• Regular security assessments and vulnerability testing of our systems and website
• Data minimization practices — we only collect information that is genuinely necessary for the purposes described in this policy
• Employee training on data privacy and security best practices
• Secure data storage with appropriate backup and recovery procedures

While we take every reasonable precaution to safeguard your personal information, please be aware that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you share information with us at your own risk. If you suspect any unauthorized access to your account or personal information, please contact us immediately at [email protected].

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention guidelines are as follows:

Once data is no longer needed for its original purpose and there is no legal basis for retaining it, we will securely delete or anonymize the data in accordance with our internal data disposal procedures.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. Pizza Factory respects these rights and will respond to any valid request within the timeframe required by applicable law.

7.1 General Rights for All U.S. Residents

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (such as our need to retain information for tax or legal compliance).
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of the State of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know the Categories of Data: The right to know the categories of personal information collected, the sources from which it was collected, the business purpose for collection, and the categories of third parties with whom it is shared.
• Right to Data Portability: The right to receive your personal information in a portable, readily usable format that allows you to transmit the information to another entity.
• Right to Opt Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information. While Pizza Factory does not sell personal information in the traditional sense, if we engage in any cross-context behavioral advertising that constitutes "sharing" under the CPRA, you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: The right to limit our use and disclosure of sensitive personal information (such as precise geolocation data, financial account information, or health-related data) to purposes necessary for providing the requested service.
• Right to Non-Discrimination: The right not to be discriminated against for exercising any of your privacy rights. We will not deny you service, charge you different prices, or provide a different level of quality of service because you exercised a privacy right.
• Shine the Light Law (California Civil Code Section 1798.83): California residents may request information regarding our disclosure of personal information to third parties for direct marketing purposes once per calendar year.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us using one of the following methods:

• Email: [email protected]
• Website: factorypizza.rest

When submitting your request, please provide sufficient information to allow us to verify your identity (such as your name, email address, and order history) to ensure that your data is not disclosed to an unauthorized individual. We will respond to verifiable consumer requests within 45 days of receipt. If we require additional time, we will notify you of the reason and extension period (up to an additional 45 days) in writing.

You may also designate an authorized agent to make a request on your behalf. Authorized agents must provide written authorization and proof of identity before we will process a request on your behalf.

8. Cookies and Tracking Technologies

Our website at factorypizza.rest uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing activities. This section provides a brief overview of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferences or login status.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for our website to function properly. They enable core features such as shopping cart functionality, user authentication, and security. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and whether users encounter error messages. We use this data to improve the website's performance and user experience. Examples include Google Analytics cookies.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your preferred language, location, or saved items in your cart) and provide enhanced, more personalized features.
• Marketing and Targeting Cookies: These cookies are used to deliver advertisements relevant to your interests, both on our website and on third-party platforms. They also help us measure the effectiveness of our advertising campaigns.

8.3 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Most web browsers allow you to refuse new cookies, delete existing cookies, or notify you when a new cookie is set. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising through platforms such as the Digital Advertising Alliance's (DAA) opt-out tool at optout.aboutads.info.

For more detailed information about our cookie practices, please refer to our Cookie Policy, which is available on our website at factorypizza.rest.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or maintain personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA). We also do not knowingly target our marketing communications to minors under the age of 18.

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to delete any such information from our records.

We encourage parents and guardians to monitor their children's online activities and to educate their children about the importance of privacy and safe internet use. If you become aware of any collection of data from a minor, please notify us without delay.

10. California-Specific Privacy Disclosures

This section applies specifically to residents of the State of California and supplements the information contained elsewhere in this Privacy Policy. It is provided in accordance with the requirements of the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

10.1 Categories of Personal Information Collected in the Past 12 Months

10.2 Do Not Sell or Share My Personal Information

Pizza Factory does not sell your personal information for monetary consideration. However, to the extent that our use of advertising cookies or cross-context behavioral advertising constitutes "sharing" under the CPRA, you have the right to opt out. To exercise this right, please contact us at [email protected] or visit our website to access our cookie preference settings.

11. International Data Transfers

Pizza Factory is based in and primarily operates within the United States. However, some of the third-party service providers and platforms we use (such as cloud hosting services, analytics providers, and email marketing platforms) may store or process data in server locations outside the United States, including in countries within the European Union, Canada, or other regions.

Where data is transferred internationally, we take reasonable steps to ensure that such transfers comply with applicable data protection laws and that your personal information is afforded an appropriate level of protection. This may include entering into data processing agreements with our service providers that incorporate standard contractual clauses or other appropriate safeguards.

If you are located outside the United States and are accessing our website or services, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country. By using our services, you consent to this transfer and processing of your information.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery apps, or other external services (such as DoorDash, Uber Eats, or Yelp). These third-party services are not operated or controlled by Pizza Factory, and this Privacy Policy does not apply to them. We strongly encourage you to review the privacy policies of any third-party websites or services you visit through links on our site.

Pizza Factory is not responsible for the privacy practices, content, or security of any third-party websites or services, and we disclaim any liability arising from your use of such third-party platforms.

13. Marketing Communications and Opt-Out

From time to time, we may send you promotional emails, text messages, or other marketing communications about our menu, special offers, seasonal promotions, loyalty rewards, or new services. We will only send you marketing communications where we have your consent or where we have a legitimate interest in doing so in accordance with applicable law.

You have the right to opt out of receiving marketing communications from us at any time. You may do so by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email we send you
• Replying "STOP" to any promotional text message (SMS) you receive from us
• Contacting us directly at [email protected] and requesting to be removed from our marketing list
• Updating your communication preferences in your account settings on our website

Please note that even if you opt out of marketing communications, we will still send you transactional and service-related messages necessary to fulfill your orders or respond to your inquiries.

14. Changes to This Privacy Policy

We reserve the right to update, revise, or modify this Privacy Policy at any time to reflect changes in our business practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify you by:

• Posting a prominent notice on our website at factorypizza.rest
• Sending an email notification to the address associated with your account (where applicable)
• Updating the "Last Updated" date at the top of this page

Your continued use of our website or services after any changes to this Privacy Policy are posted will constitute your acknowledgment and acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

15. Filing a Complaint

If you believe that your privacy rights have been violated or that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to first contact us directly so that we can attempt to resolve your concern.

You may contact our privacy team at: [email protected]

If you are not satisfied with our response, you may file a complaint with the relevant data protection or consumer protection authority:

• Federal Trade Commission (FTC): If you believe your consumer privacy rights have been violated under federal law, you may file a complaint with the Federal Trade Commission at reportfraud.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Residents — California Privacy Protection Agency (CPPA): California residents may file a complaint with the California Privacy Protection Agency (CPPA) at cppa.ca.gov.
• California Attorney General: California residents may also contact the Office of the California Attorney General at oag.ca.gov/privacy.
• State Attorney General: Residents of other states may contact their respective State Attorney General's office to report privacy violations or seek guidance on their consumer privacy rights.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out to us. Our team is committed to addressing your privacy inquiries promptly and transparently.

We aim to acknowledge all privacy-related inquiries within 5 business days and to resolve them within 30 days of receipt. For complex requests or those requiring additional verification, we may need up to 45 days to provide a complete response, as permitted by applicable law.

This Privacy Policy was last reviewed and updated on May 28, 2026. It is effective as of the same date and supersedes all prior versions of this document.